(P526) A Customized Digital Support Chat to Provide Assistance with Diabetes Self-management Education and Support (DSMES)

The integration of a digitally programmed chatbot for diabetes education and support provides a radical new avenue for educating persons with diabetes. This poster describes how diabetes care and education specialists partnered to build patient educational content through chatbots with thresholds that escalate when clinical outreach, support, and possible intervention are needed for the person with diabetes. The digital health platform allows continued and asynchronous education and support outside traditional DSMES walls.